About Us

Our Beginning

Crowns Cart was founded on August 21, 2019, with a simple and meaningful mission: to provide customers with high-quality macrame plant hangers that enhance the beauty and comfort of their living spaces. From the start, we focused on craftsmanship, durability, and timeless design. What began as a small idea has grown into a trusted online destination for plant lovers who want to elevate their décor with natural, artistic, and thoughtfully crafted macrame pieces.

Our Vision

At Crowns Cart, our vision is rooted in the belief that home décor should bring calm, style, and personality to every environment. We aim to offer well-crafted macrame plant hangers that complement a variety of interiors, from modern homes to cozy apartments and outdoor living spaces. Every product reflects our dedication to quality materials, aesthetic balance, and functional design.

Our Growth and Commitment

Since launching our online store at https://crownscart.com, our journey has been shaped by continuous learning, customer feedback, and a commitment to improving the shopping experience. Over the years, Crowns Cart has expanded from offering a few select designs to a wider collection of macrame plant hangers, each created to meet different preferences and décor styles.

We remain committed to:

  • Providing clear and transparent product information
  • Offering dependable customer support
  • Ensuring consistent order processing and fulfillment
  • Making home décor accessible and enjoyable for customers across the United States

Our business values revolve around honesty, quality, and reliability, which guide every step from product selection to delivery.

What We Offer

Crowns Cart specializes exclusively in macrame plant hangers, including hand-crafted styles designed to suit a range of plant sizes and home settings. Our products emphasize structure, strength, and detailed weaving techniques to ensure long-lasting decorative value.

Key service features include:

  • Free shipping on all orders
  • Order cut-off time of 5:00 PM (GMT-05:00) EST
  • Handling time of 1–2 days (Mon–Fri)
  • Transit time of 3–5 days (Mon–Fri)
  • Estimated total delivery time of 4–7 business days based on customer location

Customer Experience

We want every customer to shop with confidence. Our policies are clear and designed to support a smooth experience:

Returns & Exchanges

  • We accept returns for both defective and non-defective products.
  • Return window: 30 days
  • Product condition: New only
  • Restocking fees: None
  • Return shipping costs: Customers pay return shipping unless the item was defective or damaged on arrival
  • Refund processing time: 5 business days
  • Exchanges are accepted

Secure Payment Options

Our checkout page includes trusted payment methods such as:
Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

Customer Support

Crowns Cart is committed to providing responsive and helpful customer service. If you have questions about an order, product details, or our policies, our team is available during the following hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed

Contact Information

Our Promise

While we do not make performance guarantees, we do promise consistency, transparency, and dedication to providing high-quality macrame décor with a customer-first approach. Crowns Cart will continue to grow responsibly while maintaining the same principles that defined our beginnings.