FAQs
Welcome to the Crowns Cart FAQs page. We have compiled the most common questions about our products, orders, shipping, returns, and payments to make your shopping experience simple and worry-free.
1. About Crowns Cart
Q: When was Crowns Cart founded?
A: Crowns Cart was founded on May 27, 2021. We specialize in Bags & Purses, Footwear, Home Décor & Furniture, Home Textiles & Accessories, and Travel & Accessories.
Q: Where can I shop for Crowns Cart products?
A: You can explore our full collection online at https://crownscart.com.
2. Orders & Shipping
Q: What is your order cut-off time?
A: Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the same day.
Q: How long does handling and shipping take?
A:
- Handling Time: 1–2 business days (Mon–Fri)
- Transit Time: 3–5 business days (Mon–Fri)
- Estimated Delivery: 4–7 business days depending on your location.
Q: Do you offer free shipping?
A: Yes, all orders come with free shipping across our delivery regions.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for both defective and non-defective products.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival.
Q: Do you accept exchanges?
A: Yes, we accept exchanges for eligible products.
Q: Are there any restocking fees?
A: No, we do not charge any restocking fees.
Q: How long does it take to process a refund?
A: Refunds are processed within 5 business days after we receive the returned item.
Q: What condition must the product be in to qualify for a return or exchange?
A: Products must be in new condition only.
4. Payments
Q: What payment methods do you accept?
A: We accept a wide range of secure payment methods including:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Maestro
- UnionPay
- Apple Pay
- Google Pay
All payment options are available at checkout for your convenience.
5. Contact Us
Q: How can I contact Crowns Cart for support?
A: You can reach us through the following channels:
- Email: support@crownscart.com
- Phone: +1 912-395-3500
- Office Address: 202 Travis St #5, Savannah, GA 31406, USA
6. Additional Information
Q: Does Crowns Cart ship internationally?
A: Currently, we ship to select regions. Delivery times may vary based on your location.
Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
Q: Can I cancel my order?
A: Orders can be canceled before they are processed. If the order has already shipped, you may initiate a return once it arrives.
Why Shop at Crowns Cart?
At Crowns Cart, we pride ourselves on offering high-quality products in fashion, home décor, and travel essentials, backed by secure payments, fast delivery, and a customer-friendly return policy.