FAQs

Crowns Cart was founded on August 21, 2019, with a focus on providing high-quality macrame plant hangers that blend craftsmanship with functional home décor. From our very first collection, our goal has been to offer thoughtfully designed products that help customers enrich their living spaces with natural, artistic elements. Over the years, we have expanded our product range within the macrame niche, staying committed to timeless designs, durable materials, and reliable customer service.

As an online store serving customers across the United States, Crowns Cart continues to evolve while maintaining the same core values we started with: quality, trust, transparency, and customer satisfaction. Each order reflects our dedication to offering dependable products and a seamless shopping experience.

Frequently Asked Questions

1. What products does Crowns Cart offer?

Crowns Cart specializes in high-quality macrame plant hangers designed for indoor and outdoor décor. Our collection includes a variety of plant hanger styles crafted to complement different spaces and plant types.

2. Where is Crowns Cart located?

Our business is located at:
202 Travis St #5, Savannah, GA 31406, USA.

3. What are your customer support hours?

Our support team is available during the following hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed

4. What is your order cut-off time?

Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) are processed the same business day.

5. What is your handling time?

Handling time is 1–2 business days (Monday to Friday).

6. What is your delivery time?

Transit time is 3–5 business days (Monday to Friday).
Total delivery time may vary depending on customer location, but most orders arrive within 4–7 business days.

7. Do you offer free shipping?

Yes, Crowns Cart offers free shipping on all orders.

8. Do you ship internationally?

At this time, Crowns Cart provides shipping services within the United States. If international shipping becomes available in the future, we will update this page accordingly.

9. What is your return policy?

We accept returns on both defective and non-defective products.

  • Return Window: 30 days
  • Product Condition: Items must be unused and in new condition
  • Return Method: By mail
  • Restocking Fees: None
  • Return Shipping Cost: Customers are responsible for return shipping unless the item is defective or damaged upon arrival.

10. How long does it take to receive my refund?

Once your return is approved, refunds are processed within 5 business days.

11. Do you offer exchanges?

Yes, we accept exchanges. Customers may request an exchange within the 30-day return period.

12. What payment methods do you accept?

We accept the following payment methods:
Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, PayPal Wallet.
All available payment options appear on the checkout page.

13. How can I contact customer support?

You can reach us through:

Our team responds during regular support hours.

14. Are your products in new condition?

Yes, all products sold by Crowns Cart are brand-new and carefully packaged for safe delivery.

15. Can I update or cancel my order?

If you need to update or cancel an order, please contact us as soon as possible. Order adjustments may only be possible before the item has been shipped.