Privacy Policy

Crowns Cart, founded on August 21, 2019, is committed to protecting your privacy and maintaining transparency in how we collect, use, and safeguard your personal information. As an e-commerce business specializing in macrame plant hangers, we value the trust our customers place in us and strive to create a secure shopping environment at every stage of your experience on https://crownscart.com.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase. By using our site, you agree to the terms outlined below.

1. Information We Collect

We collect information that helps us provide, improve, and support our services. The information we collect includes:

a. Personal Information

When you place an order, create an account, or contact customer service, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment method details (processed securely through third-party payment providers)

Crowns Cart does not store or access your full credit card numbers. Payments are processed via secure, certified payment platforms including Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

b. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time spent on the site
  • Referring website or link

This information helps us optimize website performance and improve the user experience.

c. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Maintain cart functionality
  • Improve website performance
  • Analyze usage patterns

You may adjust your browser settings to disable cookies, but doing so may affect certain features of our website.

2. How We Use Your Information

Crowns Cart uses collected information for purposes such as:

  • Processing and fulfilling your orders
  • Providing order confirmations, shipping updates, and customer support
  • Improving website functionality and product offerings
  • Responding to inquiries and providing assistance
  • Preventing fraudulent activities
  • Maintaining compliance with applicable laws

We only use your information for legitimate business operations and never engage in practices prohibited by law or Google Shopping policies.

3. Sharing Your Information

We do not sell or rent your personal information. Your information may be shared only with:

a. Service Providers

Trusted partners who assist with:

  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website hosting
  • Email communication
  • Analytics and performance tracking

These providers are authorized to use your information solely to perform services on our behalf.

b. Legal Requirements

We may disclose information if required by:

  • Law enforcement
  • Government regulations
  • Legal proceedings
  • Protection of our rights and customers

c. Business Transfers

In the event of a merger, acquisition, or restructuring, customer information may be transferred as part of the business assets. We will notify customers should such changes occur.

4. Data Security

Crowns Cart uses reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure. While no system is entirely immune to risk, we continuously work to maintain a secure shopping environment.

5. Your Rights and Choices

Depending on your region, you may have the right to:

  • Access the personal data we hold
  • Request corrections to inaccurate information
  • Request deletion of certain data
  • Opt out of marketing communications
  • Adjust cookie settings through your browser

To exercise your rights, contact us at support@crownscart.com.

6. Children’s Privacy

Our website is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us so we can remove it.

7. Third-Party Links

Crowns Cart may include links to external websites. These sites operate independently and have their own privacy policies. We encourage customers to review those policies before providing any personal information.

8. Order Processing and Delivery Details

For transparency, our standard order and delivery structure is as follows:

  • Order Cut-Off Time: 5:00 PM EST
  • Handling Time: 1–2 business days (Mon–Fri)
  • Transit Time: 3–5 business days (Mon–Fri)
  • Estimated Total Delivery Time: 4–7 business days, depending on customer location

This information is used solely for operational needs and customer communication.

9. Return and Exchange Information

Crowns Cart accepts returns and exchanges under the following conditions:

  • Return Window: 30 days
  • Product Condition: New only
  • Return Method: By mail
  • Restocking Fees: None
  • Return Shipping: Customers pay return shipping unless the item arrived defective or damaged
  • Refund Processing Time: 5 business days

Customer information associated with returns is used strictly for verification and refund purposes.

10. Payment Information

Payments are securely processed through trusted third-party systems. Crowns Cart does not store sensitive payment data. Available payment methods include:

Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

11. Contact Information

If you have questions about this Privacy Policy or your data, you may contact us at:

Customer Support Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed

12. Updates to This Policy

Crowns Cart may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage customers to review the policy periodically to stay informed about how we protect their information.