Payment Policy

At Crowns Cart, we are committed to maintaining transparency and clarity in all aspects of the purchasing process. Since our founding on August 21, 2019, our goal has been to provide a secure, convenient, and reliable shopping experience for customers purchasing macrame plant hangers through https://crownscart.com. This Payment Policy explains the accepted payment methods, billing procedures, and guidelines related to online transactions made on our website.

1. Overview

Crowns Cart offers multiple secure payment options to ensure a smooth checkout process for customers. By completing a purchase on our site, you agree to comply with this Payment Policy, as well as our Terms of Service and Privacy Policy.

Our payment system is designed to protect customer information while supporting a variety of trusted payment providers.

2. Accepted Payment Methods

To provide flexibility and convenience, Crowns Cart accepts the following payment methods:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal Wallet

All available payment methods are displayed clearly at checkout. You may select your preferred option before finalizing your purchase.

3. Secure Payment Processing

Crowns Cart partners with reputable third-party payment processors to handle all transactions. These providers use secure encryption technologies and industry-standard safeguards to protect your personal and financial information.

Important notes:

  • Crowns Cart does not store or have access to full credit card numbers.
  • Sensitive payment data is processed only by certified payment gateways.
  • We take reasonable measures to prevent unauthorized access, but no system can guarantee complete security.

4. Billing Information Requirements

To process your order efficiently, you must provide accurate and complete billing information. This includes:

  • Full name
  • Billing address
  • Valid email address
  • Accurate payment details

Incorrect or incomplete information may delay order processing.

5. Order Confirmation and Verification

After placing an order:

  1. You will receive an email confirmation containing your order details.
  2. Payments may undergo verification by your bank or card issuer.
  3. In case additional verification is required, we may contact you directly using the details provided.

Orders that cannot be verified may be canceled for security purposes.

6. Pricing and Sales Tax

All product prices on https://crownscart.com are listed in U.S. dollars.
Depending on your location and applicable laws, sales tax may be added at checkout. The final amount, including any tax, will be displayed before payment is completed.

Crowns Cart reserves the right to update prices or promotions at any time, but changes do not affect orders already placed.

7. Payment Authorization and Charges

By completing a purchase, you authorize Crowns Cart and our payment partners to:

  • Process the full payment amount at checkout
  • Charge your selected payment method for the total order value

Charges appear on your bank or card statement under the name “Crowns Cart” or the name of the payment provider used.

8. Failed or Declined Payments

If a payment fails or is declined by your bank or card issuer:

  • Review your payment information for accuracy
  • Try an alternative payment method
  • Contact your payment provider for more details

Orders cannot be processed until full payment is successfully received.

9. Refunds and Payment Reversals

Refunds are issued according to our Return Policy, which permits returns for both defective and non-defective products under the following conditions:

  • Return period: 30 days
  • Product condition: New only
  • Refund processing time: 5 business days after inspection
  • Customer pays return shipping unless the product arrived defective or damaged

Refunds are credited back to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.

Crowns Cart cannot issue refunds to a different payment method.

10. Chargebacks and Disputes

If you believe there is an issue with your payment or order:

  1. Contact us first at support@crownscart.com
  2. Provide your order number and a description of the issue
  3. We will assist in resolving the matter promptly

Unauthorized chargebacks may delay resolution and may affect your ability to shop with us in the future. We encourage contacting our support team before initiating a dispute through your bank.

11. Promotional Codes and Discounts

Crowns Cart occasionally offers promotional discounts.
Important guidelines:

  • Promo codes must be entered at checkout before payment is submitted
  • Only one discount code may be used per order unless stated otherwise
  • Discounts cannot be applied retroactively to completed purchases

12. Payment Policy Updates

Crowns Cart may update this Payment Policy periodically. Changes will take effect immediately upon being posted to this page. We encourage customers to review this policy regularly to stay informed about payment-related practices.

13. Contact Information

For questions regarding this Payment Policy, payment methods, or billing issues, you may contact us using the details below:

Customer Support Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed