Terms of Service

Welcome to Crowns Cart. These Terms of Service outline the rules, responsibilities, and conditions that govern your use of https://crownscart.com and all related services. Crowns Cart, founded on August 21, 2019, operates as an online store specializing in macrame plant hangers. By accessing or using our website, you agree to comply with these Terms. If you do not agree, you may discontinue using the site.

1. Overview

Crowns Cart provides an e-commerce platform where customers can browse and purchase macrame plant hangers. Our website, services, content, and policies are designed to maintain transparency and compliance with applicable laws and platform standards, including Google Shopping policies.

By using our site, you acknowledge that you have read and understand these Terms of Service.

2. Eligibility

To make a purchase on Crowns Cart, you must:

  • Be at least 18 years old or the age of majority in your region
  • Provide accurate billing, shipping, and contact information
  • Use a valid payment method authorized to you

3. Business History and Purpose

Since its founding on August 21, 2019, Crowns Cart has focused exclusively on providing macrame plant hangers crafted with attention to quality and design. Our website serves customers across the United States, offering reliable service, clear policies, and a consistent shopping experience. Our goal is to make decorative plant hanging solutions accessible through transparent pricing, dependable order processing, and customer support.

4. Account Creation

Customers may create an account for easy access to order history, saved addresses, and faster checkout. You are responsible for:

  • Maintaining the confidentiality of your login details
  • Ensuring all account information is accurate and updated
  • Notifying us immediately of any unauthorized account activity

Crowns Cart is not liable for loss or damage arising from failure to secure your account credentials.

5. Product Information

We strive to provide accurate descriptions and images of all macrame plant hangers available on our website. However:

  • Colors, dimensions, and materials may vary slightly due to device display differences or handcrafted variations
  • Product availability may change without notice
  • Prices may be updated periodically

Crowns Cart reserves the right to modify or discontinue products at any time.

6. Order Processing and Delivery

Order Cut-Off Time

Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time are processed on the same business day.

Handling Time

Handling time is 1–2 business days (Monday to Friday).

Transit Time

Estimated transit time is 3–5 business days, depending on location.

Total Delivery Estimate

Most customers receive their orders within 4–7 business days, depending on destination.

These timeframes are estimates and may vary based on carrier conditions or external factors.

7. Shipping

Crowns Cart offers free shipping on all orders across all U.S. destinations.
Shipping confirmations and tracking information are provided via email once the order is dispatched.

8. Returns, Refunds, and Exchanges

We aim to ensure that customers have a clear and simple return process.

Return Policy

  • We accept returns for both defective and non-defective products
  • Return period: 30 days
  • Product condition: New only
  • Return method: By mail
  • Restocking fees: None
  • Return shipping cost: Customer responsibility unless the item arrived defective or damaged

Refunds

Refunds are processed within 5 business days after the returned item has been inspected.

Exchanges

Exchanges are accepted for eligible items within the return window.

9. Payment Methods

Crowns Cart accepts secure payments through trusted providers. Available payment methods include:
Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

All transactions are securely processed through third-party payment gateways. Crowns Cart does not store full credit card numbers.

10. Prohibited Activities

Users agree not to:

  • Interfere with website security features
  • Attempt to gain unauthorized access to the website or servers
  • Use the site for unlawful purposes
  • Copy, sell, or exploit website content without permission
  • Submit false or misleading information

Violation of these Terms may result in restricted access to the website.

11. Intellectual Property

All content on Crowns Cart, including text, images, graphics, logos, and layout, is the property of Crowns Cart and is protected by copyright and intellectual property laws. Unauthorized use is prohibited.

12. Limitation of Liability

Crowns Cart provides products and services as available and within reasonable operational standards.
We do not make performance guarantees or claims beyond those allowed by law. Crowns Cart is not liable for:

  • Delays caused by carriers or external conditions
  • Losses related to improper product use
  • Damages arising from technical interruptions or website downtime

13. Third-Party Services and Links

Our website may include links or integrations with third-party services such as payment processors, analytics tools, or shipping partners. These third parties operate under their own policies. Crowns Cart is not responsible for their practices or content.

14. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how your information is collected, used, and protected.

15. Termination

Crowns Cart may suspend or terminate access to the website or services if a user violates these Terms or engages in harmful activities. Customers may also request account deletion at any time.

16. Updates to These Terms

Crowns Cart may revise these Terms of Service periodically. Changes take effect upon being posted to this page. By continuing to use the site after updates, you agree to the revised Terms.

17. Contact Information

If you have questions regarding these Terms of Service, you may contact us at:

Customer Support Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed