Refund & Return Policy
At Crowns Cart (https://crownscart.com), customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as smooth and transparent as possible. This Refund & Return Policy outlines the conditions and procedures for returns, exchanges, and refunds.
1. Return Eligibility
- Return Period: Customers may return items within 30 days of delivery.
- Product Condition: Items must be returned in new and unused condition to qualify for a refund or exchange.
- Defective or Damaged Items: If your order arrives damaged or defective, please contact us immediately for a replacement or full refund.
2. Return Process
- Contact our customer support team at support@crownscart.com or call us at +1 912-395-3500 to initiate a return.
- Once approved, you will receive instructions on how to return your item by mail.
- Pack the item securely in its original packaging (if possible).
- Ship the item back to us as directed.
3. Return Shipping Costs
- Customer Responsibility: Customers are responsible for return shipping costs on non-defective items.
- Crowns Cart Responsibility: If the product is defective, incorrect, or damaged upon arrival, Crowns Cart will cover the return shipping cost.
4. Refund Policy
- Refund Method: Refunds are issued back to the original payment method used at checkout.
- Processing Time: Refunds are processed within 5 business days after the returned item is received and inspected.
- Restocking Fees: Crowns Cart does not charge any restocking fees.
5. Exchanges
We offer product exchanges for items returned in new condition only. If you wish to exchange a product, please indicate this when contacting our support team. Exchanges are subject to product availability.
6. Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return or exchange. Details will be specified on the product page where applicable.
7. Order Cancellations
Orders may be canceled before they are processed. If your order has already shipped, you may still return the product once it arrives, following the steps outlined in this policy.
8. Shipping & Delivery Notes
- Orders are shipped with free delivery.
- Handling time is 1–2 business days, and transit time is 3–5 business days, with an estimated total delivery window of 4–7 business days.
9. Contact Us
For questions regarding returns, refunds, or exchanges, please contact our support team:
- Email: support@crownscart.com
- Phone: +1 912-395-3500
- Office Address: 202 Travis St #5, Savannah, GA 31406, USA