Refund & Return Policy

Since its establishment in 2019, Crowns Cart has remained committed to offering high-quality macrame plant hangers and delivering a dependable, transparent shopping experience. This Refund & Return Policy outlines how we handle returns, exchanges, and refunds to ensure clarity and confidence for every customer.

1. Overview of Our Return Commitment

Crowns Cart accepts returns for both defective and non-defective products. We believe in providing a fair, customer-centered policy while maintaining product integrity and safety.

  • Return Window: 30 days from the date of delivery
  • Return Method: By mail
  • Product Condition: New, unused, and in original packaging
  • Restocking Fees: None
  • Shipping Return Costs:
    • Customer is responsible for return shipping costs for non-defective items
    • Crowns Cart covers return shipping costs for defective or damaged items

All returns must follow our standard review and approval process before being shipped back.

2. Eligibility for Returns

To qualify for a return:

  1. The item must be in new condition with no signs of use.
  2. All accessories, tags, or packaging must be included.
  3. The return request must be submitted within the 30-day return period.

Items showing wear, damage caused by improper use, or alterations made after delivery cannot be accepted.

3. Defective or Damaged Products

If your macrame plant hanger arrives damaged or defective, contact our support team immediately.
We will:

  1. Review your claim
  2. Request photos if needed for verification
  3. Provide a prepaid return label or resolve the issue based on product condition

In these cases, Crowns Cart covers all return shipping costs.

4. Exchanges

Crowns Cart accepts exchanges for eligible items. Exchanges are processed once the original item is returned and inspected. If the replacement item is out of stock, you may choose an alternative product or request a refund.

5. Non-Defective Returns

If you wish to return an item for reasons not related to damage or defects:

  • The customer is responsible for return shipping costs
  • The product must be returned in new, unused condition
  • No restocking fees will be charged

Once we receive the returned product, it will be inspected before approval.

6. Refunds

Refunds are issued to the original method of payment used during checkout. After receiving and inspecting your return:

  • Refund Processing Time: Up to 5 business days
  • You will receive a confirmation email once the refund is completed

Refund timing may vary depending on your bank or payment provider.

7. Order Cancellation Requests

Order cancellations may be requested before your order is processed.
Since processing begins quickly—based on our 5:00 PM EST daily cut-off time—we cannot guarantee cancellation once the order has been packed or shipped.

8. Shipping Policy Reminder

For clarity and transparency:

  • Handling Time: 1–2 business days (Mon–Fri)
  • Transit Time: 3–5 business days (Mon–Fri)
  • Estimated Delivery Window: 4–7 business days total

Full details can be found in our Shipping Policy.

9. Payment Methods for Refunds

Refunds are issued only to the original payment method used at checkout. Accepted methods include:

Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

10. How to Start a Return or Refund Request

To initiate a return, exchange, or refund, contact our support team with your order number and a brief explanation of the issue. Our team will guide you through each step of the process.

11. Contact Information

For return-related inquiries or general support, reach out using the following details:

Email: support@crownscart.com
Phone: +1 315-961-7753
Address: 202 Travis St #5, Savannah, GA 31406, USA

Customer Support Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed